Refund policy

Return and Exchange Policy  

Thank you for shopping with us! Please read our return and exchange policy carefully:  

Non-Returnable Items

Due to the nature of our products being hair-related and for hygiene and safety reasons, we cannot accept returns on any items that have been opened, used, or tampered with.  

Exchange Policy

We are committed to ensuring you receive the correct products. If we have sent you the wrong item or a product that differs from your order, you may request an exchange under the following conditions:  
- The product must be unused, unopened, and in its original packaging.  
- You must notify us within **7 days** of receiving the item by contacting our customer service team at [Insert contact details].  
- Please provide your order number and photos of the product(s) received to expedite the process.  

How to Initiate an Exchange

1. Contact us at info@belasstore.com with your order details and the issue.  
2. Our team will guide you through the exchange process. If applicable, we will provide a return shipping label.  
3. Once we receive the incorrect item and verify its condition, we will promptly send the correct product to you.  

Additional Notes

- Exchanges are only applicable for products sent incorrectly or differing from your order.  
- Shipping fees for the return may be covered by us if the mistake was on our part.  
- Products purchased during special promotions or clearance sales are not eligible for exchange.  

We appreciate your understanding and are here to assist you. If you have any questions, please reach out to us at info@belasstore.com